Delivery

We ship USPS daily. Orders usually ship the next business day, but can take up to 3 business days. You will receive an email once your package is ready to ship out with tracking number and delivery information.

We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. Incorrect shipping information can lead to delays in delivery time as well as lost, misplaced and incorrectly delivered shipments.

Hailos is not responsible for packages once they are scanned as 'Delivered' by the carrier. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier (USPS) directly to file a claim or investigate the delivery. We recommend checking with neighbors and surrounding entrances before initiating a claim.