Shipping policy

Hailos makes a commitment to ship your package out as quickly as possible.  This typically occurs within 1 business day.  Estimated delivery dates at checkout are provided based on carrier information and are not guaranteed by Hailos.  Refunds will not be issued if the package is delayed by the carrier.  If you have a special event and need the item by a certain date, please contact us so we can work with you on special shipping arrangements.  

Hailos is not responsible for packages once they are scanned as 'Delivered' by the carrier. If your tracking information shows that your package was delivered but you have not received it, please contact the carrier (USPS) directly to file a claim or investigate the delivery. We recommend checking with neighbors and surrounding entrances before initiating a claim.