Return Policy
Returns & Exchanges
At Hailos, we have a curated selection of apparel and shoes in limited quantities. As a boutique offering personalized service, we want to ensure you are completely satisfied whether buying on-line or in store. We offer a 30-day return window for store credit.
How our No-Hassle Return Policy works:
· Step 1 (Request): To initiate a return, please email shophailos@gmail.com within 7 days of receiving your order to receive your return authorization. If you are here in town, just stop by the store with the product in that 7 day window.
· Step 2 (Shipment): Once approved, your item must be received by Hailos within 30 days of your original delivery date.
· Condition: Items must be unworn, unwashed, and in original condition with tags attached.
· Refund Method: All eligible returns result in Store Credit.
· Fees: A 5% restocking fee applies to all elective returns to help cover the cost of original shipping. This applies to on-line orders only.
· Shipping: Customers are responsible for return shipping costs.
Damaged or Incorrect Items: If your item arrives damaged or incorrect, please reach out within 2 business days of the delivery date with a photo and your order number. In these cases, Hailos will provide a pre-paid return label and the restocking fee will be waived. Requests received after this period will follow our standard return policy.
Final Sale: The following items are final sale and not eligible for return:
· Sale or markdown items
· Items marked Final Sale
